NatWest Intermediary Solutions has appointed Gemma Pomfret as the new area sales manager (ASM) for one of its three phone-based business development manager (BDM) teams.

She has been a phone BDM for the last 18 months working with brokers in Newport, Enfield, Liverpool, Newcastle and Lincoln, achieving a 100% broker satisfaction score this year for the service she has provided.

Pomfret has been with NatWest for 10 years. Previous to joining the intermediary business she spent two years as a mortgage consultant and before that fulfilled a number of roles in branch. In her new role she will manage a team of eight BDMs.

She replaces Nicola Brown who has taken up a new position in NatWest’s coaching team.

Pomfret said: “I think brokers on my panel valued the efficiency and responsiveness of the way I operated. I place great emphasis on time management and planning which enabled me to return most of their calls within an hour. Phone-based BDMs can naturally respond quickly and what I will be keen to ensure is that we add value to every conversation we have with a broker because we know just how valuable their time is.”

Paul Kane, acting head of sales at NatWest Intermediary Solutions, said: “I am really pleased to have appointed Gemma who has made great progress up through the ranks of the bank and deserves her promotion. She is a focused and determined individual who is not afraid to face up to the challenges that invariably arise in the sector in which we work.

“She is well-liked by colleagues and brokers and will, I am sure, make a great impression with all who come into contact with her.”