MPowered Mortgages has unveiled a voice-activated digital assistant to provide brokers with answers in real-time to criteria-related questions.

The digital assistant will answer any questions the broker has relating to MPowered’s lending criteria avoiding the need to speak to a human agent, the lender claims. All
they need to do is pick up the phone and call a number to reach the digital assistant.

The lender has invited its network of brokers to participate in a soft launch of the new digital assistant which involves them calling an AI-powered phone line and sharing their feedback.

MPowered says that this broker input will be crucial in refining the technology ahead of its full market rollout.

Brokers interested in being part of the new launch can sign up here.

Stuart Cheetham, CEO of MPowered Mortgages, said: “Our highly experienced team of AI engineers are constantly finding ways that they can use AI to improve brokers experience with us and this is the latest of our innovations.

“Brokers can now simply pick up the phone, dial the dedicated number, and receive instant support on MPowered’s residential lending criteria. It’s like having a lending expert on speed dial.”