LMS has announced an update to its Decisioning and Automated Remortgage Technology (DART), aimed at improving the information available to customers at the outset of a remortgage transaction.
The technology is designed to support automated case progression for straightforward remortgages, while also identifying cases that may require partial automation or manual handling by a specialist team.
The recent update enhances the way information is presented to customers, helping to clarify any additional legal requirements or fees from the beginning of the process.
DART now analyses case information early on to flag potential complexities and outputs a tailored summary for the customer. This includes details on any extra legal work, required documentation, or associated legal fees that may apply.
By providing this information upfront, LMS hopes to reduce delays caused by issues that are often raised later in the process by the appointed law firm.
LMS says the changes aim to give customers a clearer understanding of what to expect, improving visibility across all parties and potentially reducing the time and uncertainty often associated with remortgage transactions.
Suzanne O’Connor, chief relationship officer at LMS, said: “We knew there was potential for DART, not just in automation, but to make the customer journey more transparent.
“We identified that we could enhance the customer experience using the data we already receive through this technology.
“Our aim isn’t just to speed up the process — we want customers to walk away feeling positive after having an easy and stress-free remortgage journey.”
