Specialist lender Pepper Money has unveiled a new proposition, Pepper Flex, designed to streamline access to its most competitive mortgage products without requiring brokers to undertake any additional steps.
The lender said the initiative was created in direct response to growing customer demand for more inclusive and accessible mortgage options, particularly from those who fall just outside the traditional criteria used by high street banks.
The new offering is available across both purchase and remortgage residential products.
Under Pepper Flex, brokers can offer enhanced flexibility to a wider range of customers — including those who have started a new job, are in a probationary period, or have recently used a payday loan — all without having to input new product codes or navigate additional application processes.
The lender is also extending eligibility to applicants who are married but applying in a sole name, and to those who have missed a payment on a fixed-term unsecured credit agreement within the last six months.
While completion fees will be adjusted to reflect the additional flexibility in each case, the lender said the process for brokers remains unchanged.
Paul Adams (pictured), sales director at Pepper Money, said: “At Pepper Money, we’re enormously proud of our extensive and inclusive criteria.
“Pepper Flex means that we can say yes to a mortgage for more customers, whether they recently missed an unsecured credit payment, changed jobs, used a payday loan in the last year or are married but prefer to take a mortgage in a sole name. We simply adjust the completion fee to fairly reflect the additional flexibility required.
“Brokers can secure the most competitive rates intuitively, without the need for additional forms, products, or screenings for their customers.”
The launch marks a continuation of Pepper Money’s push to support responsible borrowers whose circumstances may not align with high street lending norms, often due to credit blips or employment transitions.
According to the lender, the introduction of Pepper Flex is not only designed to enhance the borrower experience but also to ensure that brokers can secure the best possible outcome for their clients without additional administration.
“We know that not everyone meets the strict requirements of high street lenders,” Adams added.
“With more and more individuals facing challenges that might put a blip on their credit files or employment circumstances, our products are increasingly sought after.
“This latest move to our proposition is in direct response to customer demand, and means we are able to meet the needs of more customers and help them take that next step on their homeownership journey, without compromising on the high-quality service that brokers know to expect from Pepper.”
