Legal & General Insurance has unveiled a new digital trust process for existing customers.

The insurer has said that, following feedback from partners and customers, it has introduced a new digital approach for existing customers to place their policies in trust.

L&G’s trust forms are required to be physically signed and witnessed and understands that this is simply not possible, or safe, for many people at this time.

It has therefore provided an alternative digital solution where trusts may be established without requiring a witness signature.

L&G believes this will give intermediaries another opportunity to contact customers whose policies are not currently in trust to offer guidance and support when many may be in need of financial advice at this challenging time.

Ali Crossley, managing director of partnerships at Legal & General, said: “These are uncertain times, but we want to offer our customers a clear certainty: our focus will always be to support them at the most challenging times in their lives.

“Never has there been a more challenging time, and we are listening to our customers and partners and working hard to be agile and responsive to their needs. This new digital approach to putting a policy in Trust will offer our existing customers peace of mind that their loved ones will be financially supported as they wish, without the need for pen and ink signatures and witnesses.

“Our customers – and supporting their needs – remain our absolute priority at this time.”