Keystone Property Finance has launched a new online chat feature with the aim od providing brokers with extra support when handling new client cases by giving them an additional way to speak to their team.

The chat feature will be available for new case enquiries only and will be monitored and maintained by Keystone’s business development managers (BDMs), enabling brokers to contact a BDM instantly to discuss any enquiries they have.

The web chat will also have extended hours from 8:00am to 7:00pm Monday to Thursday and 8:00am to 6:00pm on Fridays.

This latest addition to Keystone’s services is part of a wider package of measures that have been put in place by the specialist buy-to-let lender to ensure brokers are supported throughout the Covid-19 pandemic. This includes offering video calls for brokers and their local BDMs that supplement the lender’s telephone, email and chat services.