Just Mortgages has launched a new quality and compliance supervision team as part of a wider restructure designed to strengthen oversight and support more than 600 advisers across its employed and self-employed divisions.
The brokerage, one of the largest in the UK, has appointed a nine-strong team of quality and compliance supervisors operating across both divisions.
Three are based in the north, four in the south and two in the Midlands, providing regional coverage for advisers working in estate agency branches and those running their own advice businesses.
The supervisors will focus on proactively identifying potential risks or red flags in cases, with the aim of ensuring advisers remain compliant and protected.
In addition to case oversight, the team will provide regular coaching and training to help maintain standards and embed best practice.
SUPPORT STRUCTURE
Two senior supervisors will support the team, offering enhanced or specialist guidance where required. The structure sits alongside an existing sales quality support team and a broader compliance function made up of specialists and former advisers.
Although the supervisory framework is new, the majority of appointments have been made internally. Of the nine supervisors, only one is a new hire, with the remainder drawn from promotions, transfers and two returning members of staff.
The changes also remove regulatory responsibilities from sales managers across both divisions. Advisers will now have access to two dedicated points of contact – one focused on compliance and another on sales performance or business growth.
Liz Yates (pictured), head of compliance at Just Mortgages, said: “Completing this restructure and introducing a new team to oversee more than 600 advisers has been a massive change and a huge task.
“However, it’s been really worthwhile as we strengthen our approach to supervision and overall compliance, while giving our advisers double the support.
“Building the majority of this team with talent already in the business or with knowledge of how we operate has undoubtedly been a key factor behind how successful this transition has been.
“This expert team will build on the fantastic work that has already been done and will help to support brokers with clearer communication, closer contact and robust action.
“Meanwhile, we’re taking stress away from sales managers and allowing them to focus on what they do best – helping advisers to reach their full potential.
“The feedback so far from advisers has been great with one saying they feel really safe and supported. That’s our ultimate aim and I hope everyone will have that same feeling and feedback as the team continues to embed themselves across the business.”
John Phillips, chief executive of Just Mortgages and Spicerhaart, added: “This is a significant step forward in our supervisory approach and our entire operation as we strengthen the infrastructure we put around all our advisers.
“Whether its employed or self-employed, this restructure allows us to maintain our high standards and well-earned reputation for robust due diligence, all while keeping advisers safe and successful with enhanced compliance and sales support from dedicated experts.
“We have big ambitions for this year and achieving them relies on us putting our advisers in best possible position to succeed – whether that’s in an estate agency environment or leading their own advice business.
“Compliance is a crucial part of the puzzle – not box-ticking, but backing our advisers to keep them safe, confident and capable of writing highly-quality business.”
