Foundation Home Loans has been awarded the Feefo Gold Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class user experience.
The Feefo Awards reflect a business’s dedication to providing outstanding customer service by analysing feedback from real users; in this case, mortgage advisers.
Feefo established the Trusted Service Awards in 2014 to recognise brands that collect verified reviews and receive exceptional feedback from their customers. It presents Gold Trusted Service Awards to businesses that have collected at least 50 reviews between January 1st 2022 and December 31st 2022, with a Feefo service rating of between 4.5 and 5.
Kelly Pallister (pictured), managing director of operations at Foundation Home Loans, said: “As an intermediary-only lender, we are delighted to receive a Trusted Service Award from Feefo. The broker experience continues to be our priority so this award being based on feedback from real mortgage intermediaries gives us confidence we are providing an exceptional level of service.
“The award recognises just how hard our staff have worked to create a joined-up experience for the intermediaries who use us, from the sales teams right through to the underwriters and lending services teams. As we enter 2023, we will continue to listen, understand and deliver what our intermediary partners want.”
Tony Wheble, CEO at Feefo, added: “This year has been a difficult one for so many businesses, so I’m delighted to recognise thousands of our clients that have overcome various challenges to provide such high levels of customer service and satisfaction. The Trusted Service Awards have always been about recognising companies, like Foundation, that go above and beyond the norm to deliver a great service and receive great feedback from delighted customers in return.
“I look forward to seeing what Foundation and our other customers achieve during this year.”
