The newly launched Family Building Society has begun outsourcing its mortgage origination processing to Brilliant Solutions.
The latter firm operates mortgage processing services for lenders and also offers a range of services for intermediaries which include a mortgage club and residential and commercial packaging services.
Mark Bogard, CEO of Family Building Society, said: “Brilliant was the perfect match for our needs. As mortgage experts the company not only has the knowledge but also the most impressive mortgage processing software system in the marketplace. Leveraging these key skills allows us to expand our underwriting team internally and use more staff to build the society.
“Outsourcing itself is not that unusual, but the software and methodology in place with Brilliant gave us significant gains that were unavailable elsewhere.”
The Family Building Society will continue to retain all mandates internally but Brilliant will process the mortgage in a fully outsourced capacity, initially handling all direct cases as from the Family Building Society and increasing over time to process all Family Building Society and National Counties Building Society cases.
Matthew Arena, managing director of Brilliant Solutions, said: “It is a fantastic project to be involved in. The team at Family Building Society have brought real innovation to the market and between us we have developed one of the most efficient and knowledgeable mortgage operations in the market.
“With our software and staff able to process the pioneering product range offered by the Family Building Society we are confident that there will be many similar opportunities ahead.”
Bogard added: “This is just the start of a great project for the Society as a whole and we see Brilliant Solutions as a key partner in this project for the years to come.”
