Coventry for intermediaries has added new functionality to its online system to make it more straightforward for brokers to submit and manage applications.
The update allows brokers to submit buy-to-let new business, residential new build, and interest-only cases via the Mortgage Sales and Originations (MSO) platform. Coventry says that cases submitted using this system will typically go to offer one day quicker than non-MSO cases.
The system has been designed to help brokers save time, track their cases with real-time email notifications, amend cases and access all documents in one place.
Jonathan Stinton, head of intermediaries at Coventry Building Society, said: “We know brokers want to spend less time at their computer and more time helping their clients – and the roll out of our new system will help them do just that. Our investment in this technology underscores our commitment to make it as straight forward as possible for brokers to partner with us.
“We’re always looking for ways we can use technology to enhance our service, without replacing human interactions – and this launch marks the next step on our journey. Brokers have already been using our MSO system for new residential applications and like-for-like product transfers, and they’ve found it to be incredibly user-friendly, and a great time-saver. We’re confident that rolling out this technology will be another huge gain for brokers and their support staff.”
