Abbey for Intermediaries (AFI) claimed a 50% rise in broker satisfaction levels for customer service.
According to an independent survey of more than 400 intermediaries, over 72% of intermediaries said they are either satisfied or extremely satisfied with the service they now receive from AFI. 2% said they were dissatisfied.
Over the past year, the lender has introduced a number of changes, reducing its average mortgage offer to nine days.
Alan Mathewson, managing director of Abbey for Intermediaries, said: “These results show the real progress we’ve made in improving our service over the past 10 months
