Atom bank has introduced a number of enhancements to the broker portal and back office processes to boos broker experience.
In total, 87 improvements to the broker Portal were added over the last 12 months, many of which were the direct result of broker feedback.
In each case, the enhancements are designed to help brokers save time, improve productivity, and provide their business borrower clients with a smoother experience.
These strategic enhancements have significantly accelerated Atom bank’s service times.
The average time from AIP-to-offer has been reduced by 80% over the last calendar year, now averaging just five working days.
At the start of 2026, the bank passed the £1 billion mark for commercial mortgages on its balance sheet, while the final quarter of 2025 set new internal records for activity.
Improvements to the portal introduced in the last 12 months include the expanded use of the Companies House API; a cleaner, more intuitive user interface (UI) for the portal; a new broker dashboard; adding serviceability calculations to the Quick Quote tool and the introduction of case statuses for every application within the portal.
REDUCED TIME
Tom Renwick (main picture), head of business lending at Atom bank, said: “Over the last couple of years, we have made more than 150 improvements to the portal and processes, which have been the result of extensive dialogue with our broker partners.
“The results speak for themselves, substantially increasing our operational capacity while maintaining market-leading speeds for application-to-AIP, and significantly reducing the time taken to move from AIP to offer.”
FASTER AND SMOOTHER
Shahjahan Alam, commercial finance manager at Mortgage and Finance Arena, added: “We have enjoyed a long relationship with Atom bank, as one of the first brokers added to its panel when Atom first launched into the commercial space, so have seen in real time the work that has gone into improving the broker portal.
“It is now much more intuitive, faster and smoother to use, and ensures I can deliver an even better experience to my clients. The combination of the improved technology with the personal touch provided by the commercial team is a really compelling one.”
