Twenty7Tec has made permanent changes to the way that the mortgage technology provider provides support services to both intermediary and lender businesses.

Having observed a significant lengthening in working hours for the vast majority of users of the company’s CloudTwenty7 platform, Twenty7Tec’s helpdesk will now operate between the hours of 8am to 7pm 5 days a week, and 9am to 12pm on Saturdays. To support this extension of hours, a number of new customer services roles have been created and filled within the business.

In addition, a number of new intermediary and lender telephone account manager roles have been created, strengthening Twenty7Tec’s ability to continue to provide the highest possible service and support levels.

Phil Bailey, sales director at Twenty7Tec, said: “Using data from our own INSIGHT platform, and from close contact with our key customers, we have identified a number of permanent changes in the way that we expect our customers to operate both now, and in the future.

“Extending our helpdesk opening hours, and strengthening both our intermediary and lender relationship management teams, will enable us to offer a better service to our customers, and in turn help them offer better services to theirs. With the ‘new normal’ being very much a ‘better normal’ for many, Twenty7Tec will continue to lead in innovation and support the industry in a way they have come to expect”.