Together has adopted nCino Banking Advisor as it looks to improve efficiency in processing loan applications.
The specialist lender said the move builds on its adoption of the nCino Platform in 2024, which it selected to support lending operations across its core services.
Banking Advisor is nCino’s conversational interface and is intended to help streamline processes, support decision-making and reduce the time taken on routine tasks. Together, which has an £8.1 billion loan book, said the technology would initially be used to help staff with back-office work including document classification, sorting, information retrieval and data analysis.
The lender said the system would also allow teams to search and interrogate internal documents including lending policies, training materials and market information, with the aim of reducing manual work and speeding up application processing.
Andrea Dalton, chief transformation officer at Together, said: “By adopting Banking Advisor, we are strengthening our long-standing ‘common-sense’ approach to lending. Its new digital capabilities are designed to reduce turnaround times, by helping our colleagues to make quality decisions more quickly for our customers, without losing the human touch.
“It is an impressive tool which we will be using to automate repetitive and time-consuming back-office activities, which had been previously carried out manually, including document classification and sorting, information retrieval and data analysis.
“This new platform will dramatically cut down the time needed to process applications through an intuitive interface which will initially help our colleagues, allowing them to focus on higher value work – ultimately improving experiences for customers and broker partners.”
Together said Banking Advisor uses AI, machine learning and analytics to automate routine banking tasks and provide real-time intelligence and decision support. It also uses large language model insights to help staff interpret data, assess risk and identify next steps.
Joaquín de Valenzuela, managing director of EMEA at nCino, added: “Banking Advisor gives lenders a single conversational interface to nCino’s agentic capabilities — taking the weight of repetitive, data-heavy tasks off their shoulders so Together’s teams can keep doing what they do best: finding ways to say yes for their customers.
“We look forward to seeing the impact this delivers for their colleagues, broker partners and customers alike.”
