The Exeter has reported that usage of its HealthWise services more than double in 2020.

Built in partnership with digital healthcare provider Square Health, the app provides benefits to help members manage a healthy lifestyle.

Following a 527% spike in year-on-year usage last March, remote GP appointments were the number one used service in 2020, with 91% of members receiving advice or an onward referral following their consultation. In addition, physiotherapy and mental health support were popular resources, with 46% of members accessing mental health support due to anxiety, stress and depression.

The Exeter’s HealthWise app also gives members access to other core benefits in addition to on-demand GP services, physiotherapy, and mental health support, including second medical opinions, nutritional advice, and lifestyle coaching modules.

Steve Bryan, director of distribution & marketing at The Exeter, said: ‘Working in the interests of our members is at the heart of what we do, so our priority throughout the pandemic has been to provide valuable support to make members’ lives that little bit easier in the most uncertain of times.

‘’We’ve been dedicated to making sure our members have the right support during the crisis, this has included waiving premiums where requested, and extending cash benefits on our private medical insurance, but one of the most rewarding outcomes is to see how members have valued HealthWise. Whether it’s physical or emotional support, the app has made a huge difference to the lives of our members and their families, while relieving some of the pressure on our incredible NHS and front-line workers.”