A new guide for tenancy deposit dispute situations has been published.
The ‘Guide to Tenancy Deposits, Disputes and Damages’ has been jointly published by all three government authorised tenancy deposit protection schemes.
Since 2007 some 47,000 disputes have been settled by the schemes’ alternative dispute resolution processes. The three schemes says that the pooling of information on these disputes and their eventual outcomes has allowed the schemes to identify common issues and to work together to publish collective guidelines.
The guide covers items, such as the collation of evidence and what an adjudicator looks for when considering a dispute. It also outlines the principles on which scheme adjudicators make decisions so that the process is consistent and transparent for letting agent, landlord and tenant alike.
Eddie Hooker, CEO of my|deposits, said: “Whilst we are all competitors in the market
