Mortgage lenders are increasingly relying on trusted technology partners to manage product volatility and ensure brokers receive accurate, timely information, according to Mortgage Brain.
The mortgage technology provider said feedback from its latest lender survey highlights the growing importance of platforms capable of delivering fast product updates, dependable communications and consistent accuracy during periods of market uncertainty.
Mortgage Brain said lenders are preparing for further repricing and product withdrawals in the weeks ahead as geopolitical uncertainty continues to influence funding costs and market conditions.
Against this backdrop, the firm reported strong Net Promoter Score (NPS) results from lenders in its most recent feedback survey.
Respondents highlighted product accuracy, the speed at which policy and product changes appear on sourcing platforms, and clear communication to brokers as particularly important when market conditions are volatile.
Feedback also pointed to the importance of responsive support teams and systems that allow lenders to manage product launches and withdrawals efficiently.
CRITICAL ROLE DURING VOLATILE MARKETS
Lenders taking part in the survey cited the ease of working with the Mortgage Brain team as a key strength, alongside the firm’s ability to implement changes quickly and accurately.
Several respondents highlighted the importance of strong relationships and clear communication when product changes are happening at pace.
Lenders also pointed to the value of platforms that give them control over product management, allowing them to schedule withdrawals, launch replacement products and ensure brokers are working with up-to-date information.
Neil Wyatt (pictured), sales & marketing director at Mortgage Brain, said: “Achieving such strong NPS feedback from lenders is something we’re incredibly proud of, particularly at a time when the market is experiencing renewed uncertainty and volatility.
“When products are repriced or withdrawn at short notice, lenders need to know they can rely on their technology partners to ensure information is accurate, updated quickly and communicated clearly across the market.
“That’s why we’ve invested heavily in both our technology and our people. We’ve built our platform entirely in-house because we believe ownership matters.
“The mortgage market has many moving parts, and lenders want confidence that their needs are understood and fully supported by experienced experts.
“By working closely with lenders and the wider industry, we’ve developed technology designed to serve the realities of the market, and our ambition is to continue leading the industry in how lenders and brokers are supported.”
