Deposit protection and dispute resolution provider TDS has announced the appointment of Kate Smith to the role of chief operating officer (CEO), a new post for the organisation.

Smith (pictured) will be based at TDS’ Hemel Hempstead head office, and she will focus on member support and digital innovation.

She will work alongside TDS CEO Steve Harriott who has led the company for over seven years.

Smith joins TDS from Southern Housing Group where she was group corporate services director, responsible for company secretariat & legal services, IT, HR and communications.

Harriott said: “Kate’s experience of digital transformation and delivery of excellent customer service in the housing sector, makes her a great addition to our team and will further improve the service we offer our members.

“Her skills will be of upmost importance as we continue to expand our business. She will be involved in overseeing customer service teams and leading our digital innovation team, bringing a fresh perspective on how we can improve our services. Developing and improving our online offering is a key target for us, and Kate’s appointment will help us deliver on that goal.”