LMS has announced that Suffolk Building Society has launched with LMS Secure Link to improve its conveyancing process with more efficient redemption statement and post-offer query processes.

Secure Link enables law firms to request redemption statements from the lender in a streamlined, efficient, and secure way, speeding up the conveyancing journey for both purchase and remortgage transactions. The service also simplifies and improves case query turnaround times by providing a quick, efficient messaging service, reducing the number of post offer queries by up to 70% and freeing up lenders to deal with more complex queries. With questions submitted via the portal, the service also eliminates the risk of phishing and fraud as details are already validated, LMS claims.

Suffolk Building Society is the 17th lender to adopt the service since its launch in 2021.

Nick Chadbourne, CEO at LMS, said: “The post offer query and redemption statement processes are often time consuming and admin heavy for all parties. Lenders and law firms alike wanted to see technology that addressed this challenge. We developed Secure Link to do just that and we are committed to ensuring that our products produce tangible operational benefits for our lender partners.

“Not only does the service streamline the whole process but it also reduces the risk of fraud, which is invaluable, especially right now. With our visions very much aligned, we’re thrilled to be launching with Suffolk Building Society and look forward to seeing the results.”

Ian Brighton, head of credit management and mortgages at Suffolk Building Society, added: “Putting our customers at the heart of everything we do is one of our core values, so launching with Secure Link is a pivotal moment for us. It will be invaluable in reducing the time we spend on admin and fielding queries, which will free our teams up to address complex issues and ensure every customer gets the best possible outcome in the most efficient way.

“With this aim in mind, LMS was the perfect choice and the team has been fantastic throughout the integration process. We’re looking forward to seeing the positive impact this will have for everyone.”