Shawbrook is implementing a new structure designed to deliver an improved service proposition.

Emma Cox will continue to lead the team, reporting into head of the enterprise group, Neil Rudge, and assumes responsibility for the bank’s buy-to-let, commercial investment, bridging and second charge offerings under the banner of Shawbrook Real Estate.

A key change is the formation of a dedicated specialised bridging and second charge team, created to offer further support to brokers and “a more seamless end-to-end customer journey”. Gavin Seaholme, formerly head of sales, will now lead this team as head of bridging and second charge.

Meanwhile, Darrell Walker, currently head of product development & proposition, will take over as head of sales. The new bridging and second charge team will have four relationship managers leading the day-to-day activity in this market: Jasdeep Bhogal, Danielle Evans, Thomas Tailby, and Jack Broadbridge.

In addition to the dedicated bridging team, Shawbrook will also be taking on two national account managers who will offer support across all products.

Cox (pictured), managing director of real estate at Shawbrook, said: “This is an exciting inflection point for the bank. By bringing all elements of property finance together under the Enterprise banner, we can better service our broker partners and give them greater access to our market-leading range of products.

“The formation of our dedicated bridging and seconds team is a true indicator of our commitment to the market. bridging is a core focus for us, and we are thrilled that this new team will offer our brokers unparalleled access to experts that live and breathe bridging finance, day in, day out.

“Combined with our ongoing investment in creative technology, we are confident that this renewed focus will ensure a seamless, efficient customer journey, and a positive outcome.”