Pure Retirement launches new servicing resources

Published on

Pure Retirement has introduced new customer-facing literature, designed to keep its account holders informed about plan features and the processes involved in accessing them.

The 16-page brochure covers topics including making partial repayments, redeeming a lifetime mortgage, moving the mortgage to a new property, and what happens when parties enter long-term care or pass away.

Free to access, it comes as part of a release of new resources surrounding customer account servicing, aimed at both advisers and customers and highlighting the  service customers can expect during their time with Pure.

The adviser-facing website includes details of the new literature, a video interview with head of mortgage servicing, Suzanne Latimer, case studies and insight from the wider customer account servicing team.

Latimer (pictured) said: “We’re always looking at ways to add value to our customers’ time with us, and these latest materials demonstrate our commitment to giving them as positive an experience as possible.

“At a time when people are both exploring equity release and looking to adapt their existing plans to their circumstances, being able to offer resources that help customers make informed decisions is what we’re all about.”

COMMENT ON MORTGAGE SOUP

We want to hear from you!
Leave a comment and get the conversation started.
You need to register to post, so please login or sign up below.

Latest articles

Former Wales and Lions rugby star joins Howden

Howden has appointed former Wales and British & Irish Lions rugby player Dafydd James...

Reeves weighs property tax overhaul to replace stamp duty

The Treasury is examining plans for a new levy on homes worth more than...

British Business Bank agrees £300m Close Brothers deal to boost SME asset finance

The British Business Bank has agreed a transaction of up to £300m with Close...

Surveying sector strains deepen housing supply crisis

The UK surveying industry is under mounting pressure as compliance demands grow faster than...

HSBC launches energy efficient homes mortgage range

HSBC is set to launch a new mortgage range designed to encourage borrowers to...

Latest publication

Latest opinions

Tuning into later life lending conversations

There are certain conversations in our profession that can genuinely change the course of...

Right of Light risks: a looming shadow over construction projects

Gone are the days when a Right of Light infringement could be swiftly dealt...

Could a move to ‘enhanced advice’ also mean mandatory protection conversations?

The FCA’s recent Mortgage Market Discussion Paper (DP25/2) has got the industry talking about...

Take off the rose-tinted glasses and stop chasing a rate cut

Every six weeks the financial world raises its eyebrows at the prospect of a...

Other news

Former Wales and Lions rugby star joins Howden

Howden has appointed former Wales and British & Irish Lions rugby player Dafydd James...

Reeves weighs property tax overhaul to replace stamp duty

The Treasury is examining plans for a new levy on homes worth more than...

British Business Bank agrees £300m Close Brothers deal to boost SME asset finance

The British Business Bank has agreed a transaction of up to £300m with Close...