Pure Retirement has introduced new customer-facing literature, designed to keep its account holders informed about plan features and the processes involved in accessing them.

The 16-page brochure covers topics including making partial repayments, redeeming a lifetime mortgage, moving the mortgage to a new property, and what happens when parties enter long-term care or pass away.

Free to access, it comes as part of a release of new resources surrounding customer account servicing, aimed at both advisers and customers and highlighting the  service customers can expect during their time with Pure.

The adviser-facing website includes details of the new literature, a video interview with head of mortgage servicing, Suzanne Latimer, case studies and insight from the wider customer account servicing team.

Latimer (pictured) said: “We’re always looking at ways to add value to our customers’ time with us, and these latest materials demonstrate our commitment to giving them as positive an experience as possible.

“At a time when people are both exploring equity release and looking to adapt their existing plans to their circumstances, being able to offer resources that help customers make informed decisions is what we’re all about.”