Propertymark has established a new independent Regulatory Board, marking a significant shift in how the professional body oversees standards and consumer protection across the property sector.

The new Board formally separates Propertymark’s regulatory responsibilities from its representative role, with the aim of ensuring regulation is independent, impartial and clearly focused on the public interest. The move brings Propertymark into line with regulatory best practice seen across other professional sectors.

The Regulatory Board will oversee professional standards, regulatory policy and disciplinary frameworks. Propertymark said the structure is designed to ensure its regulatory activity is fair, transparent and robust, while reinforcing confidence in the standards upheld by its members.

Bill Butler, non-executive chair of Propertymark, said: “The introduction of Propertymark’s new Regulatory Board is the next significant step in our journey to strengthen professionalism and public trust in the sector.

“We are committed to the separation of regulatory and representative functions, embedding transparency, and putting the public interest at the heart of everything we do.

“By doing this, we are aligning ourselves with the best professional practice, ensuring our processes are impartial, accountable, and robust.

“This move demonstrates our unwavering commitment to the professional integrity of our members – and ensuring that consumer protection and high professional standards come before self-interest.”

INDEPENDENT LEADERSHIP

The Regulatory Board will be chaired by Melanie Carter, Partner and Head of Regulation at Stone King LLP. Carter brings experience from senior regulatory roles, private practice advising professional regulators and more than 20 years’ experience as a judge. She is also recognised in the Legal 500 Hall of Fame for professional discipline.

Carter said: “Independence on the Regulatory Board strengthens confidence in Propertymark’s standards and regulatory processes and makes clear that the public interest comes first.

“This new structure reinforces consumer protection and demonstrates a clear commitment to professionalism across property agency, in line with other professional sectors.”

MEMBER INVOLVEMENT

Alongside independent Board members, Propertymark is also inviting members to take part through co-opted professional member, or member representative, roles.

These voluntary positions are intended to provide professional insight and sector expertise to support the Board’s work. While they will not hold voting rights, co-opted professional members will have an advisory and scrutiny role, helping to ensure regulation remains effective, proportionate and grounded in professional practice.

Propertymark said the roles offer members an opportunity to help shape the future of regulation, support high professional standards and strengthen trust with consumers and the wider housing market.

The organisation is currently recruiting for independent Regulatory Board members and co-opted professional members, with applications closing on 27 February 2026.