Paymentshield has doubled the size of its national account management team in a restructure designed to bolster support for its distribution partners and deepen ties across the intermediary market.
Three new appointments – John Price, Neil Parfitt and Sarah Jackson – will join existing national account manager Dean Marson, giving the expanded team greater capacity to work closely with key partners.
They will be supported by four key account managers and eight business development managers, each dedicated to firms within individual partner panels.
The new structure is intended to allow teams to focus on a smaller number of networks, developing detailed knowledge of each partner’s processes, technology and organisational set-up.
Paymentshield will also deploy additional key account managers to work exclusively with directly authorised firms, in recognition of their distinct requirements and operating models.
The changes, which will take effect from 1 September, are aimed at ensuring all partners receive support tailored to their business models, Consumer Duty obligations and client service strategies.
By assigning specific members of the business development team to individual firms, the company expects to deliver more value through stronger embedded relationships with both directly authorised firms and an expanding roster of network partners.
Distribution director Emma Green said: “I’m really pleased to finally announce this change to our business development team. We’ve got some incredible talent deservedly stepping up to bigger roles as we look to build and strengthen our relationships with new and existing partners.
“We’re now exceptionally well-placed to proactively support our partners to grow their GI penetration, fulfil their Consumer Duty requirements and ultimately ensure more intermediated customers get access to good quality advice and products – whether that be through offering advice themselves or introducing them to our specialist Refer and Protect team.”
Pictured (L-R): John Price, Dean Marson, Emma Green, Sarah Jackson and Neil Parfitt
