Paymentshield has said that in 2012 it retained more policies than ever, with retention figures having increased by 60% between 2010 and 2012.

Tim Johnson, CEO of Paymentshield said: “We are delighted that we retained such a high number of customers last year, and I’m confident we will continue to do so this year.

“Our retention team work incredibly hard to ensure that any queries or concerns customers have are dealt with effectively and take the time to ensure that the customer understands the features and benefits of a Paymentshield product.

“This is also great news for our network of brokers as it ultimately helps to support a long-term relationship with their clients.”