Paymentshield has introduced a new self-service tool on its Adviser Hub designed to help advisers to more easily complete details on pending policies and increase their general insurance conversions.

Until now, advisers who had pending policies with outstanding details, such as no start date or missing bank details, were required to call the adviser support team to provide the necessary information over the phone.

Advisers can now make updates to pending policies themselves, at a time of their choosing.

James Loder, proposition director at Paymentshield, said: “It’s often the case that advisers are unable to complete all of the details on a policy at application and so we wanted to invest in a way of making the completion of pending policies as quick and easy as it could possibly be.

“This new feature in Adviser Hub removes the hassle and time constraints of the offline process, empowering advisers to have greater control over their general insurance applications and to improve their conversions.

“It’s all part of our ongoing effort to make it easier for advisers to incorporate a conversation about general insurance into their advice process.”