Steve Wood, an underwriter from Kent Reliance for Intermediaries, is to be based in Complete FS’s south coast offices for three days a week.

This means the whole mortgage administration process, up to and including the production of offer letters, is under one roof at Complete FS’ offices.

Tony Salentino (pictured), Complete FS director, said: “We are particularly delighted to be chosen to have an underwriter of Steve’s calibre onsite. Having him onsite on Mondays, Wednesdays and Fridays means that we will be able to offer greater continuity of decisions and faster service.”

Adrian Moloney, director of sales at Kent Reliance for Intermediaries, added: “Kent Reliance is committed to exceeding the expectations of our intermediary partners and this initiative is testimony to that. We are experts at servicing hard to place cases and Steve’s weekly tenure at Complete FS makes common sense in the fast paced mortgage market.

“Supporting introducers will benefit from direct decisions in principle, underwriting under one roof and quicker turnaround times on DIP’s and urgent cases. Most importantly, offers will be issued by the underwriter directly from Complete FS’ offices, which our brokers and their clients will find extremely beneficial. Steve has a mandate which will mean that only very few cases will need to be referred to head office.

“Lenders already benefit from having packagers like Complete FS to minimise the costs of origination and administration. Kent Reliance are taking the relationship to the next level, which can only be of benefit to all parties, but particularly the customer, because of faster and more direct service.”