Over 700,000 hit by Nationwide ‘error’

Published on

Nationwide Building Society

Nationwide Building Society has admitted that 704,426 accounts had amounts wrongly debited twice earlier this week.

“Nationwide wishes to apologise to those customers affected by an issue which has affected some of our debit card customers,” said Jenny Groves, divisional director for customer experience at Nationwide Building Society.

“Debit card transactions made on Tuesday 24 July were processed twice and affected 704,426 accounts (once on 24 July and once on 25 July) due to human error. The error, which came to light earlier today, will be corrected tonight.

“A small number of customers will have been adversely impacted, estimated to be less than 50,000. All charges will be refunded in full and any costs associated with this error will be reimbursed in full. None of our customers will suffer financial loss as a result of this one-off error.

“We apologise once again for any inconvenience or uncertainty caused by this error.”

COMMENT ON MORTGAGE SOUP

We want to hear from you!
Leave a comment and get the conversation started.
You need to register to post, so please login or sign up below.

Latest articles

Bank of Ireland brings Lauren Wiles back to national partnership role

Bank of Ireland for Intermediaries has appointed Lauren Wiles as a national partnership manager...

Skipton to cut residential rates and revive three-year fixes

Skipton Building Society is cutting rates across parts of its residential mortgage range from...

The Leek lowers mortgage rates across residential and specialist products

Leek Building Society is cutting mortgage rates across parts of its residential, shared ownership,...

Fleet Mortgages adds two-year tracker products to buy-to-let range

Fleet Mortgages has launched three new two-year tracker mortgages at 75% loan-to-value across its...

Norton Home Loans provides remortgage on PRC home in Southampton

Norton Home Loans has completed a £218,000 remortgage for joint applicants in Southampton, allowing...

Latest publication

Other news

Bank of Ireland brings Lauren Wiles back to national partnership role

Bank of Ireland for Intermediaries has appointed Lauren Wiles as a national partnership manager...

Skipton to cut residential rates and revive three-year fixes

Skipton Building Society is cutting rates across parts of its residential mortgage range from...

The Leek lowers mortgage rates across residential and specialist products

Leek Building Society is cutting mortgage rates across parts of its residential, shared ownership,...