Legal services provider, ONP Group, is integrating its systems with ChatGPT in order to remove administration tasks and enhance its customer journeys.

Launched in November last year, ChatGPT’s artificial intelligence (AI) allows it to give adaptive, human-like responses to questions, write stories and engage in conversation.

ONP will use ChatGPT’s technology to automate document analysis in the conveyancing and remortgage process. The firm says this move will enable case managers to prioritise more value-adding work, like personalised client assistance and communication, for an enhanced client experience.

Andrew Taylor (pictured), CTO of ONP Group, said: “We are thrilled to be the first high-volume conveyancer to integrate with OpenAI, which will not only streamline our operations, but will also allow us to continue to deliver top-quality service to our clients while reducing costs and increasing efficiency.

“Investing in modern technology, such as ChatGPT, is a key part of our strategy. To remove administration tasks for our case managers, freeing up time to devote to our partners and their clients.

“This will allow us to set a new standard in the legal sector.”