Reallymoving.com has joined Ombudsman Services’ redress scheme.

This means that customers booking their house move through the site with a registered removal firm now have access to independent redress through Ombudsman Services and can bring a complaint if it remains unresolved after contacting the company and reallymoving.com.

Ombudsman Services will look at all the facts and will impartially resolve any disputes between the home mover and the removal firm.

Lewis Shand Smith, chief ombudsman, said: “We are pleased to have an agreement with reallymoving.com that means that we can provide a redress service for its registered removal firms.

“Moving home can be very stressful. Knowing that property is protected during the removal process brings peace of mind to consumers and makes good business sense for firms.

“This is an exciting and invigorating time in consumer affairs: our model of dispute resolution, which is independent, free to the consumer, and at low cost to the industry, is in demand.

“At a time when the UK government is seeking to strengthen consumer redress we are positively expanding our service and we are delighted to welcome reallymoving.com to our service.”

Rosemary Rogers, reallmoving.com director added: “We are delighted to be linking our removals firms to Ombudsman Services. The removals firms on our panel are very enthusiastic about this scheme and it’s great that our users have extra peace of mind that their moves are supported by Ombudsman Services.”