NatWest Intermediary Solutions (NWIS) has launched a new ‘real-time’ online mortgage application tracking system.

It says the system will enable brokers to monitor and manage the progress of each individual customer’s mortgage application.

The Mortgage Application Tracker will be available from the home page of its web site – intermediary.natwest.com – and brokers will be able to track applications whether they were submitted through the MTE or directly through NatWest Intermediary Solutions’ web site.

If advisers are already registered with NatWest Intermediary Solutions, they do not need to register separately to use the service. Once logged on to the web site and they have accessed the Mortgage Application Tracker page, they just need to enter a customer’s Mortgage Reference Number, date of birth and surname to get a detailed update.

The service provides intermediaries with a comprehensive ‘real-time’ view for each customer. The tracker splits the application process into four steps: assessment; valuation, offer and completion.

The status of each application is detailed and highlighted on a progress bar at the top of each individual customer screen. The system informs brokers of exactly what stage the application is at and what the next steps are.

Sarah Taylor, service development manager at NatWest Intermediary Solutions, said: “The launch of our new Mortgage Application Tracker will bring valuable time-saving benefits to the intermediaries we do business with. Whereas previously they had to pick up the phone or exchange emails to get an update, they can now log on and get a full view of a customer’s application in a matter of seconds. And, because it’s ‘real-time’, they will get the very latest update whenever they log on.

“We expect that this will lead to a significant reduction in the number of calls that brokers need to make. Not only will intermediaries save time, they will be better informed. That has to be a real benefit.”