Nivo has announced the launch of Broker Concierge, an AI-powered assistant designed to help specialist lenders manage broker interactions more efficiently without increasing headcount.

The new service operates 24/7 via email, automating key broker-facing tasks such as responding to inquiries, gathering and verifying documents, structuring cases, and ensuring underwriters receive fully packaged applications.

The goal is to reduce inefficiencies and administrative workload by streamlining communication between brokers and lenders.

Nivo states that many lenders still rely on traditional methods such as email, PDFs, and spreadsheets, which can slow down processes and require teams to chase missing details and correct errors. Broker Concierge eliminates these issues by automating routine tasks without requiring lenders to modify their existing forms, systems, or processes, the firm claims.

For brokers, the service is designed to act as a dedicated assistant, providing “immediate” responses, “clear” instructions, and a streamlined submission process without the need to log into additional portals.

The system integrates with Nivo’s existing identity verification, e-signing, and Open Banking tools and connects with lender portals, CRMs, and decision engines via API.

Matthew Elliott, co-founder of Nivo, said: “We’ve always been laser-focused on streamlining communication across lenders, brokers, and borrowers, and AI takes this to another level.

“Every lender we’ve ever worked with is still hiring people to do manual admin jobs; Broker Concierge changes that. It’s such an exhilarating time; we feel uniquely positioned to bring this to market because it fits seamlessly with our existing platform and the brands we work with, unlocking a whole new level of productivity.”