Newcastle for Intermediaries has made a substantial investment in its business development manager (BDM) team, aiming to enhance service and flexibility for brokers across the country.

Responding directly to broker feedback, the intermediary arm of Newcastle Building Society has widened its support network to include both field-based and telephone-based BDMs in every postcode.

The intention is to give brokers greater control over how they engage with the lender, with options now available for in-person meetings or virtual consultations.

The change means that every intermediary partner will be supported by two BDMs – one on the ground and one available over the phone – providing timely access to guidance and lending updates regardless of location or working preferences.

Laura Gauden (pictured), national sales manager at Newcastle Building Society, said: “Our broker network is at the heart of everything we do. By growing our BDM team and offering both in-person and virtual channels we’re making it easier than ever for our broker partners to access our experts and support their customers.”

In addition to the expanded team, existing arrangements with large distribution networks remain unaffected.

Broker relationships with Connells and Countrywide will continue as before.