The Newcastle Building Society has appointed Stuart Miller as its new customer director.

Miller (pictured) has over three decades’ customer service experience in financial services, including time at Virgin Money, RBS International, and NatWest.

He is now responsible for Newcastle Building Society’s service, whether across its branch network, via telephone or online. He leads a 370-strong team of colleagues providing a range of services including savings, mortgages and financial advice.

He said: “Newcastle Building Society has an amazing team of people with the talent and determination to achieve the ambition we have set ourselves.”

Andrew Haigh, chief executive at Newcastle Building Society, added: “We are continuing to invest in our Society’s infrastructure and services to ensure we’re providing everything that our customers expect of a modern financial institution.

“Stuart’s knowledge and experience will be vital in helping us provide the all-round positive experience that customers rightly demand and we’re very pleased to welcome him to the Society.”