Mortgage Brain has unveiled a new online chat support service for advisers.

The free new service is an additional way for mortgage advisers to converse with its UK based customer services team. It offers real-time support through the online chat service, with the customer services team available to help with log in, product and sales queries across all the Mortgage Brain systems.

Available during normal customer services working hours, advisers can either choose to connect to the team using the online chat when it automatically pops up on screen, or initiate it using the button at the bottom right of the Mortgage Brain website.

The firm claims its online chat facility has so far helped over 1,100 advisers since its launch in July, with each adviser able to email themselves a transcript of their chat.

Mark Lofthouse, CEO of Mortgage Brain, said: “The new online chat facility is part of Mortgage Brain’s proactive commitment to supporting advisers and providing excellent customer service. Online chat is yet another way for our customers to converse with us and it compliments and enhances our traditional helpline and the online support already available on the website.

“I’m delighted that those who have already used the service have found it useful and continue to use it as an alternative to the traditional telephone service when it suits them better.”