VitalityHealth has launched its new Adviser Hub platform, which will be rolled out to advisers throughout the autumn.
It will contain a range of downloadable forms and literature items, including renewal documentation. The hub will also offer improved service delivery through immediately logging and confirming receipt of requests from advisers.
The existing Quick Quote platform for Personal Healthcare business will be incorporated into the Adviser Hub site and further enhanced with a new savings calculator. The development allows advisers to demonstrate any additional value, available to members through Vitality partners and rewards, alongside quotes. The Quick Quote platform has so far issued 16,000 quotes, with the average total time taken to receiving a quotation being less than six minutes.
Matthew Dijkstra, service director at Vitality, said: “We believe that a great product doesn’t mean anything without the service to back it up, and that’s why we’ve been continuing to invest in our systems over the past 12 months. Our goal is to provide members with a market-leading customer journey and make VitalityHealth easier for advisers to do business with.
“Our positive relationship with advisers has helped us drive record levels of business, and has allowed more members than ever to engage with VitalityHealth. Online and digital tools have become increasingly popular and we hope that the new Adviser Hub and Quick Quote services will offer an improved experience for advisers.”
