On Monday 9 February Mark Bullard, head of sales at NatWest Intermediary Solutions, will begin a secondment to the end of the year in a new position heading up NatWest’s telephony mortgage advice operation in the UK.

In his new role Bullard will be responsible for a team of over 350 people at centres in Norwich, Birmingham and Greenock. He has spent the last four years leading the intermediary sales team.

He will be replaced by Paul Kane who is currently one of NatWest’s corporate account managers. Kane has been with NatWest for 10 years in a number of sales-based roles and is currently NatWest Intermediary Solutions’ representative on the Council of Mortgage Lenders (CML).

Bullard said: “The last four years have been the best of my career so far. We have made massive progress in building the capability of our business so that we are now rightly recognised as a major lender.  We have established extremely strong foundations with our people, processes and technology that will serve us well in years to come.

“It’s great that NatWest Intermediary Solutions has proven its credibility as a dedicated and committed intermediary lender, having received a number of accolades from the industry in the last couple of years, which is a tribute to the people in the business who all want to achieve the best for our customers.”

Head of NatWest Intermediary Solutions, Graham Felstead, said: “Mark has been integral to rebuilding NatWest as a major intermediary lender and his drive and ambition has certainly rubbed off on all who worked with him. He leaves the business in great shape for Paul to take over.

“All of us in the business wish Mark well with his new challenge and welcome Paul into his new role. Paul has been part of the fabric of NatWest Intermediary Solutions for years and is very well known and respected within the industry. I am sure he will continue to drive forward the progress we are making and ensure the consistency of our service delivery over the coming months.”