NatWest Group has become the first UK bank to launch an app in ChatGPT, offering NatWest-specific home-buying and remortgage guidance through the platform.
The bank said the move would allow customers and non-customers to explore buying and remortgaging options within ChatGPT before being directed to NatWest-owned channels for the next stage of the process.
NatWest will appear in the ChatGPT app store alongside platforms including Rightmove and MoneySuperMarket. Users will be able to add and tag the bank in a query to receive NatWest-specific mortgage and home-buying guidance without leaving the platform.
The bank said users would then be signposted to its own channels, including specialist advice, appointments for support from colleagues and digital mortgage applications.
Consumers will be able to explore mortgage options using publicly available NatWest APIs, which can be used to calculate how much they could borrow, test affordability and deposit scenarios, and receive tailored mortgage rates.
Users can share details such as income and monthly outgoings to receive responses based on those figures, and return to the conversation later as their circumstances or questions change. NatWest said conversations within the app would be clearly branded as NatWest, so customers understand when they are receiving responses from the bank.
Solange Chamberlain, retail chief executive of NatWest Group, said: “As technology and AI open up new ways for people to access information and think about their finances, NatWest is focused on meeting customer needs by showing up in the right places at the right time.
“Buying a home is a major financial decision, and we want to support those early mortgage planning conversations wherever they may take place. By bringing trusted NatWest mortgage guidance directly into ChatGPT, we’re giving consumers more choice in how they explore their options in a more personalised and accessible way.”
NatWest said the launch forms part of its wider work to transform the digital mortgage experience. The bank said it currently leads the market with the largest flow of digital new business.
The ChatGPT launch follows NatWest’s recent partnership and integration with Rightmove, under which home buyers can obtain an instant fully digital NatWest mortgage decision in principle when applying through Rightmove, before completing their full application online.
