NatWest Intermediary Solutions has appointed Sarah Taylor to the newly created position of service development manager.

Taylor (pictured) will take ownership of all of the broker-facing service functionality for the business including the LiveTALK instant messaging service, online submission of applications and broker support. P

She previously held the position of sales development manager.

She has 25 years’ experience in financial services and has spent the last seven years of her career in the intermediary channel. She has been central to the development of NatWest Intermediary Solutions’ online systems and the continuous programme of service improvement such as Scan & Upload and Electronic Customer Identification.

She will report to head of intermediary channel, Graham Felstead, who said: “Our continuing appetite to lend and commitment to supporting the intermediary sector means we have been able to invest further in our people and systems to enhance our proposition.

“We have built up a good deal of momentum in the last couple of years on developing the individual components of our service delivery.

“Sarah’s appointment will mean we have someone of immense talent who is well versed with brokers’ requirements to continue to drive through further enhancements and build on the robust service platform we have established.”