Mortgage technology provider Mortgage Brain has appointed David Louw as team leader for intermediary success, as it steps up efforts to support brokers transitioning to its new CRM platform and digital hub.
Louw (pictured), who brings eight years of experience in the mortgage industry, will head the intermediary success team with a focus on helping brokers maximise the benefits of Mortgage Brain’s technology solutions. His remit includes supporting users of The Key – the firm’s CRM system – as they migrate to its newly launched platform, CRM Brain.
Having begun his career in estate agency, Louw moved into the fintech space with Habito, where he gained first-hand experience of the operational pressures facing brokers. Most recently he worked in mortgage operations at Better.co.uk, where he collaborated closely with product teams to enhance user experience and streamline digital processes based on real-world broker workflows.
His appointment comes at a time when Mortgage Brain is rolling out a suite of new technologies, including its recently launched Mortgage Brain Hub.
Neil Wyatt, sales and marketing director at Mortgage Brain, said Louw’s mix of broker experience and technical understanding would be instrumental to the firm’s next phase of growth.
“David’s experience as a broker coupled with his passion for technology and customer service is a great addition to the team we have built over the last few years,” he said. “We have recently launched our new Mortgage Brain Hub and are now actively migrating customers onto our latest technology solutions. David and his team will play a pivotal role in supporting new and existing customers on that journey.”
Louw said he was eager to help intermediaries navigate a challenging lending environment by providing the tools they need to operate more efficiently.
“I am all too familiar with the hurdles that today’s mortgage brokers face,” he said. “At a time of changing rates and affordability challenges, customers want to find the right mortgage quickly and lock it in with as little fuss as possible. This is where using the right technology can genuinely help brokers save time, cut back on laborious admin, and deliver solutions for their clients.”
