More 2 Life invests in staff and service

Published on

More 2 Life has increased staff numbers by 53% over the past 18 months and by 21% during the first half of 2016 alone.

In addition, improvements to the company’s service propositions will speed up the application process, and also make the sales process more efficient and easier for advisers, the firm claims.

These improvements have reduced application processing times from 30 minutes to less than five already, More 2 Life said.

The company has also launched a new website with a dedicated area where advisers can access research papers, marketing intelligence and thought leadership articles related to the equity release market, enabling them to give comprehensive, up-to-date advice on lifetime mortgages.

The lender has also expanded its adviser support team and introduced a new dedicated telephone number, so that advisers can access their account managers more easily.

Stuart Wilson, channel marketing director at More 2 Life, said: “We have listened to the needs of our advisers and their customers and have made a significant investment in our systems to ensure they are efficient and easy to use. As a result, we are now leading the market in terms of the technology we’re offering advisers.

“These intuitive systems will allow us to achieve a more streamlined application process and will enable advisers to further expand on their sector knowledge through regular information updates and other resources.

“Advances like these will enable us to create smarter applications for clients and to forge even closer working relationships with advisers. As a result, we can continue to build our business, grow the lifetime mortgages sector, and add value to the professional advice process.”

COMMENT ON MORTGAGE SOUP

We want to hear from you!
Leave a comment and get the conversation started.
You need to register to post, so please login or sign up below.

Latest articles

The Coventry cuts selected intermediary residential fixed rates

Coventry for intermediaries has reduced a number of residential fixed-rate products for new and...

Mortgage Advice Bureau completes acquisition of Dashly

Mortgage Advice Bureau (MAB) has completed the acquisition of technology and data company Dashly,...

The Buckinghamshire lowers rates across key ranges

Buckinghamshire Building Society has cut rates across a wide spread of residential and buy-to-let...

FCA finds protection market delivering good outcomes, says TPFG

The Property Franchise Group PLC (TPFG) has responded to the publication of the Financial...

Conditional selling remains industry flashpoint as enforcement lags

Conditional selling remains one of the most persistent and contentious issues facing the UK...

Latest publication

Other news

The Coventry cuts selected intermediary residential fixed rates

Coventry for intermediaries has reduced a number of residential fixed-rate products for new and...

Mortgage Advice Bureau completes acquisition of Dashly

Mortgage Advice Bureau (MAB) has completed the acquisition of technology and data company Dashly,...

The Buckinghamshire lowers rates across key ranges

Buckinghamshire Building Society has cut rates across a wide spread of residential and buy-to-let...