Metro Bank outlines customer retention proposition

Published on

Metro Bank has unveiled a number of initiatives designed to reward customers who choose to stay with Metro Bank when they come to switching mortgage products.

Returning Metro Bank customers will receive the same rates available to new and existing customers, and existing customers can save £500 on product transfers.

Customers can switch Metro Bank products up to three months early, while further advances also available at the same rates offered to new customers.

Metro Bank will be also be paying procuration fees for brokers for products taken out via its online portal.

Charles Morley, head of mortgage distribution at Metro Bank, said: “Metro Bank has always championed existing customers and our new proposition combines the amazing service we are known for with fair and simple products.

“These initiatives represent the latest milestone in our journey and reinforce our commitment to offering customers the very best in service and convenience.”

Jeremy Duncombe, director of L&G Mortgage Club, added: “Following on from Metro Bank’s Intermediary Switching Portal, which incorporates a procuration fee, it’s great to see Metro Bank ensuring the customer gets the best possible product when they switch.

“More lenders are ensuring that intermediaries are recognised for their role in supporting customers choose the best product when they switch, and we hope that others follow suit as soon as possible.”

COMMENT ON MORTGAGE SOUP

We want to hear from you!
Leave a comment and get the conversation started.
You need to register to post, so please login or sign up below.

Latest articles

Market Harborough cuts rates on larger residential loans

Market Harborough Building Society has reduced rates on its larger loan products by as...

Shawbrook promotes Apollonio to lead retail mortgage sales

Shawbrook has promoted Louise Apollonio to sales and distribution director for retail mortgages, as...

Clydesdale Bank raises fixed mortgage rates across core and specialist ranges

Clydesdale Bank is set to raise a range of fixed mortgage rates from Monday,...

Growth in online auctions reshaping UK property market

The UK property auction market is being rapidly transformed by digital platforms, with record...

Mount Street appoints new head of HR to lead global people strategy

Mount Street Group has appointed Fatima Badini as head of human resources, with a...

Latest publication

Other news

Market Harborough cuts rates on larger residential loans

Market Harborough Building Society has reduced rates on its larger loan products by as...

Discount Market Value: a local solution for a national housing challenge

The UK housing market is under constant scrutiny, especially when it comes to bolstering...

Shawbrook promotes Apollonio to lead retail mortgage sales

Shawbrook has promoted Louise Apollonio to sales and distribution director for retail mortgages, as...