Market Harborough Building Society has expanded its broker support team with the promotion of Kapil Parmar to the role of specialist telephone business development manager (BDM).
Parmar (pictured) joins an existing team of two telephone BDMs, under the leadership of Michaela Moran, the helpdesk team lead. They work alongside the Society’s field-based BDMs, helping brokers across England and Wales with their complex mortgage case queries.
He has been with the society since 2023 in the role of intermediary mortgage sales specialist.
Iain Smith, who heads Market Harborough’s mortgage distribution team, said: “Kapil has extensive experience in the financial services industry and a first-class understanding of the needs of mortgage brokers. Kapil’s promotion highlights our commitment to developing and recognising our internal experts as well as adding external talent.
“Delivering consistent, award-winning service remains a top priority for us, that’s why we’re continuing to invest in our team to make sure brokers receive quick and firm responses to their enquiries.
“We understand that complex mortgage scenarios require a flexible approach and how important it is for our brokers to have experienced people to talk to, that’s why we’ve got a full team of BDMs at the end of the phone and on the road ready to help and deliver on our Best for Brokers Promise.”
