LV= is to reintroduce face-to-face medical examinations in partnership with Square Health following the introduction of new safety protocols.
These will include social distancing, the use of PPE, single use equipment and conducting examinations in private gardens where possible.
Staff will receive training on the new safety measures and Covid-19 risk assessments taken before customers can book an appointment. Underwriters at LV= will continue to review all new personal and business protection cases to assess if a physical examination is absolutely necessary.
To limit the risk to LV= policyholders and health practitioners, Square Health will reduce physical contact using telephone interviews. Where a face-to-face examination is not appropriate, Square Health can revert to using virtual screenings for life insurance applications. Alternative options will be considered for those uncomfortable with home visits, such as using existing medical information or reducing the amount of cover.
Debbie Kennedy, protection director at LV= said: “In challenging times like these, LV= is constantly reviewing safety measures and adapting our processes so that advisers, their clients and our members can always get the best value. With the help of Square Health, we are looking to reduce the strain on public health services, whilst ensuring that our customers get the right level of cover in an efficient but safe way.”
