Just Mortgages has strengthened its support for borrowers with complex and impaired credit with the launch of a dedicated Adverse Credit Solutions team.
The new team is made up of 10 specialist advisers providing tailored support for both new and existing borrowers dealing with credit blips, impaired credit and more serious financial difficulty.
Operating alongside the firm’s client services division, the team is designed to meet rising demand for specialist advice in a challenging market.
All advisers have undergone enhanced training focused on empathy, wellbeing and customer vulnerability, ensuring cases are handled with care, insight and an understanding of each client’s wider circumstances.
COMPLEX CREDIT CASES
The dedicated structure also allows more time and expertise to be applied to complex credit cases, while remaining fully integrated within the wider Just Mortgages framework.
The move comes against a backdrop of growing need. Pepper Money’s Specialist Lending Study shows that 9.26 million UK adults – around 17% of the population – have experienced adverse credit in the past three years, while 16.6 million people have had adverse credit at some point in their lives.
BETTER UNDERSTANDING
Gareth Lowndes, client services sales director at Just Mortgages, said: “Investing in a dedicated team of our advisers means we can respond to this increasing demand and increase access to advice in this critical part of the market.
“All the while, we can ensure clients in these situations have the time and tailored support to achieve the best possible outcome.
“While this approach clearly supports our commitment to Consumer Duty, the primary motivation is giving borrowers greater access, clearer options and better understanding – facilitating a path back to the mainstream market wherever possible.”
TAILORED SUPPORT
John Phillips (main picture), CEO of Just Mortgages and Spicerhaart, added: “The number of people affected by adverse credit in the UK is significant and only growing.
“A missed payment or difficult period should not define someone’s future or rule them out of securing a mortgage or pursuing homeownership.
“Fortunately, lenders of all backgrounds are increasingly in agreement, supporting those that are perhaps just off the high street, right through to those requiring much more specialist options.
“This is about ensuring people are seen, heard and supported properly.”
“Our renewed focus on this area is about ensuring people are seen, heard and supported properly – all while dispelling the unhelpful myths that surround mortgages with impaired or complex credit.
“By strengthening the expertise within our Adverse Credit Solutions team, we are making sure that clients with more complex circumstances receive the time, understanding and tailored advice they deserve.”
