InterBay, part of specialist lender OSB Group, has partnered with VAS Panel to help speed up applications across its commercial and semi-commercial applications.
InterBay was looking to enhance its valuation offering, wanting to achieve business efficiencies and support a smoother customer experience. Working with VAS Panel means that this value added service will enable brokers to have control on their cases and to have faster transaction times, freeing InterBay to focus on progressing cases to completion faster.
VAS Panel will keep brokers updated on the progress of their valuation instructions and provide them with the valuation report to allow time to address any outstanding concerns quickly. This also allows InterBay to leverage their broader valuation panel to provide greater choice for brokers.
The OSB Group Real Estate team will work closely with VAS Panel to ensure continued report quality as well as adhere to service level agreements (SLAs) and processes.
Emily Hollands (pictured), head of specialist finance at InterBay, said: “Following feedback from brokers, we’re delighted to team up with VAS Panel which will help streamline the valuation part of our process.
“This partnership allows brokers to instruct their own valuations and access live updates on their case which we know will be a timesaver and provides intermediaries with increased autonomy for their cases.”
Stephen Todd, chief commercial officer of VAS Panel, part of the VAS Valuation Group, added: “We are thrilled to be joining up with InterBay to assist them and their intermediary partners with their valuations process, all of whom will reap the benefits of a quicker, more seamless customer journey.
“Our service is designed to make the valuation process as quick, easy and seamless as possible with our exceptional team and market leading software combining to deliver valuation reports that are right first-time across commercial or semi-commercial cases.”
