Hinckley & Rugby Building Society (HRBS) has appointed Nina Andrew and Lauren Baylis as telephone business development managers (BDMs).

Andrew (pictured, left) joins HRBS  having held roles such as protection specialist and business support manager at the Mortgage Advice Bureau.

She has over a decade of experience in client relations and account management.

Baylis (pictured, right) has worked as a mortgage broker with Strike Financial Services and Purplebricks.

ROLES

As telephone BDMs, the pair will serve as the first point of contact for brokers, addressing product queries and assisting with applications. They will provide brokers with up-to-date insights on Hinckley & Rugby Building Society’s offerings, including niche products tailored to clients’ specific needs.

Focused on building and nurturing strong relationships, they will aim to ensure a “smooth and supportive” experience for intermediaries while collaborating closely with field-based BDMs.

Laura Sneddon, head of mortgage sales at HRBS, said: “We are dedicated to growing our team to ensure we remain a trusted partner for brokers and deliver the best possible outcomes for clients.

“Nina and Lauren’s appointments expand our capabilities for delivering tailored solutions in an ever-changing market. Their expertise and passion for exceptional service align perfectly with our vision.”

Andrew added: “Hinckley & Rugby Building Society is an organisation that truly values its brokers and takes a tailored approach to lending. I look forward to working with the team to provide intermediaries with the support they need to deliver outstanding outcomes for their clients.”

Baylis said: “Joining HRBS is an incredible opportunity to contribute to a society that has such a strong reputation in the industry. I’m passionate about helping brokers navigate the mortgage market and delivering the exceptional service they deserve.”