Hanley Economic Building Society has introduced a new feature aimed at simplifying the application process for mortgage intermediaries.
It also seeks to provide faster decisions on complex mortgage cases.
The society is launching a weekly broker case discussion forum, offering brokers direct access to the lender’s key underwriting decision-makers.
These 30-minute sessions, held via Microsoft Teams every Tuesday at 12:00 PM, offer brokers an opportunity to discuss their most challenging cases with the mutual’s underwriting team leader and head of commercial performance.
Whether dealing with self-build mortgages, shared ownership, retirement interest-only cases, or other specialist scenarios, brokers can receive real-time guidance.
David Lownds, head of products and marketing at Hanley Economic Building Society, said: “This initiative, introduced in response to direct broker feedback, has been designed to simplify the application process and enhance collaboration, enabling brokers to effectively tackle even the most complex cases in partnership with our key decision-makers
“Our goal is to equip brokers with the resources and support they need to achieve the best outcomes for their clients. We hope this forum will prove to be another valuable step in strengthening relationships with our valued intermediary partners.”
For more information or to sign up for these sessions, brokers can contact myoungs@thehanley.co.uk.
