GWlegal has announced the digitalisation of its online questionnaire for remortgage clients, as well as an online terms of business.

The questionnaire is the initial client information-gathering exercise undertaken by the specialist property firm. By digitalising this initial step, a once five to seven working day process will be cut down to one, given that clients will be able to convey all relevant information to the firm online the same day the questionnaire is received by email.

The remortgage team will then start working on the case immediately, ultimately leading to faster processing (and in many cases, completion) times, the Liverpool firm claimed.

GWlegal decided to digitalise their property questionnaire process after receiving feedback from clients that most would prefer information-giving exercises to be completed digitally.

Over the past eight months, the firm has been working to gradually digitalise all questionnaires for its key property clients – conveyancing for purchase and sale and, now, remortgage.

Lynne McCaffrey (pictured), head of property at GWlegal, said: “When it comes to major property transactions such as buying a house or remortgaging your current one, it just makes sense to move as much as the process as legally possible online.

“Digital processes are quicker, more efficient and convenient and very cost-effective. They could well result in your clients getting the keys to their new property or locking in a more favourable mortgage rate much sooner than ever possible before. What’s not to love about that? It’s a positive thing for everybody involved in the chain and, on a wider scale, brilliant for the property field as a whole.

“If other industries can go online, why can’t we? It’s up to individual firms to lead the way.”