The Family Building Society has announced that its illustration request process has been fully automated.

This means that intermediaries can request an illustration 24 hours a day, seven days a week.

The following illustrations can now be provided automatically:

• Residential and buy-to-let illustrations for new cases
• Single-part illustrations
• Single-product illustrations
• Part and part illustrations
• Multi-product illustrations.

Darren Deacon, head of intermediary sales at Family Building Society, said: “We appreciate that intermediaries and their clients are busy people and need information when it is convenient to them no matter the time of day or the day of the week. It is just one of a number of digital enhancements we are working on to continually improve our offering to our intermediary partners.”