The Exeter paid 94% of claims last year

Published on

Protection specialist the Exeter has revealed that it paid 94% of income protection claims in 2015.

Accidents, injuries, back and musculoskeletal problems accounted for almost 60% of paid claims.

Of the 6% of claims that were declined, 4% were for non-disclosure and 2% were due to the claimant still being able to work in their own occupation.

Andy Chapman (pictured), the Exeter‘s chief executive, said: “We have a proven track record of delivering on our promise to customers. We were the first insurer to publish our claims statistics in 2005 and have recorded consistently high figures year on year.

“Publishing claims statistics is a key factor in building consumer confidence in protection insurance. I am delighted that we are becoming a more open industry, committed to helping customers when they need protection the most.”

COMMENT ON MORTGAGE SOUP

We want to hear from you!
Leave a comment and get the conversation started.
You need to register to post, so please login or sign up below.

Latest articles

Mortgage firms identify fewer vulnerable customers than FCA benchmark

Mortgage firms using MorganAsh’s digital vulnerability management platform report lower levels of customer vulnerability...

Beyond the walk: Mortgage leaders talk mental health – part 21

The Mortgage Industry Mental Health Charter's (MIMHC) third annual 144-mile Walk & Talk challenge...

OneDome launches TV campaign to promote joined-up homebuying

OneDome has launched its first major national TV campaign as it seeks to challenge...

The Swansea’s chief exec marks 25 years with charity pledge

Swansea Building Society is to launch a £25,000 charitable fund across Wales to mark...

Property data sandbox points to wider use of trusted information sharing

A government-backed sandbox has demonstrated how property data can be accessed, verified and shared...

Latest publication

Other news

Mortgage firms identify fewer vulnerable customers than FCA benchmark

Mortgage firms using MorganAsh’s digital vulnerability management platform report lower levels of customer vulnerability...

Beyond the walk: Mortgage leaders talk mental health – part 21

The Mortgage Industry Mental Health Charter's (MIMHC) third annual 144-mile Walk & Talk challenge...

Industry needs to move from hoarding data to using it to make decisions

Mortgage lenders have spent the last few years plugging into every available external source,...